These Terms are between you and us.
1.1 When the following words with capital letters are used in these Terms, this is what they will mean:
Arrival Date – the date (and time) on which your Booking will begin, and the Property will be made available to you.
Balance Due Date – 6 weeks before your Arrival Date, except in circumstances where Booking Confirmation is issued less than 6 weeks before the Arrival Date (in which case the balance is due upon Booking).
Booking – the confirmed reservation of the Property to commence on the Arrival Date and end on the Departure Date.
Booking Confirmation – the written acceptance of the Booking Reservation which may include more information such as details around arrival and departure, directions, Property Rules etc.
Booking Price – the total price as charged to you for the Booking including any additional charges as set out on the Website or otherwise notified to you when making a Booking.
Booking Reservation – the Guest’s request to book a Property for Holiday letting purposes.
Contact Details – the details found on our Contact Us page of our Website.
Departure Date – the date (and time) on which your Booking will end and all Guests must vacate the Property.
Events Outside of the parties Control – as defined in clause 12.
Guest (you/your) – the individual who makes the Booking Reservation, and all others who will attend and make use of the Property with their party.
Property – the Property/properties provided for Holiday letting purposes, details of which have been made available on the Website.
Property Rules – specific restrictions applicable to a Property as detailed on the Website.
Security Deposit – an amount to be paid by the Guest towards any loss, damage or loss of rental income as a result of the conduct of the Guest or members of the party. This amount varies depending on the Property and details can be found on the Property-specific page of the Website. Shore Stays will hold your card details with a preauthorised value for 7 days before the start of your booking and for 14 days after departure.
Shore Stays (we/our/us) – Shore Stays Limited whose company number is 12843167 and whose office is at Unit 3 Highfield Business Park, Rock, PL27 6FE.
Terms – these Terms and conditions on which your Booking is supplied to you.
When we use the words “writing” or “written” in these Terms, this will include email but excludes fax.
2. OUR CONTRACT WITH YOU
2.1 Please ensure that you read these Terms carefully and check that the details on the Booking Confirmation (including the Arrival Date) and within these Terms are complete and accurate before you submit the Booking Reservation. If you think that there is a mistake within these Terms or that these Terms require any changes, please contact us using the Contact Details. We will confirm any changes to these Terms in writing.
2.2 Once the Booking is secured, we will send you a Booking Confirmation email (or letter in the post, if you do not have or have not provided an email address).
2.3 These Terms will become binding once we issue you with the Booking Confirmation.
2.4 If any of these Terms conflict with any term contained within the Booking Reservation, the Booking Confirmation, or the Property Rules, these Terms will take priority.
2.5 The maximum number of people who can stay in the Property will be stated on the Website. You guarantee that you will not exceed that number.
2.6 You agree not to arrive at the Property before the Arrival Date and to depart from the Property on or before the Departure Date. The Property will not be available at any time outside of the Holiday reserved by you. We reserve the right to make a reasonable additional charge (whether by retaining a Security Deposit if applicable or otherwise) in the event that you have not left the Property by the agreed Departure Date.
2.7 Please note, specific check in and out times can be requested and, if granted, these will be recorded on the Booking Confirmation. This will be granted at the discretion of Shore Stays.
2.8 You confirm that the individual making the Booking Reservation is over the age of 25.
3. CHANGES TO BOOKING OR TERMS
3.1 We may revise these Terms from time to time in the following circumstances:
3.1.1 changes in how we accept payment from you;
3.1.2 changes in relevant laws and regulatory requirements; or
3.1.3 if we have a valid commercial reason to do so.
3.2 If you wish to change the dates of your Booking or amend your Booking in anyway, please contact us via our Contact Details. We cannot guarantee that your requests will be accommodated and reserve that right to charge for any differences in price (for example if the new dates fall within a high season as detailed on the Website).
4. ENJOYING THE PROPERTY AND RESTRICTIONS
4.1 We will supply the Property to you for the period set out in the Booking Confirmation. Access to the Property is subject to your adherence to these Terms and the Property Rules.
4.2 If you do not pay us for your Booking when you are due to, access to the Property will not be permitted and the Booking will be cancelled.
4.3 You shall take proper care of the Property and its contents during your Booking and may lose your Security Deposit and/or receive an invoice for any damage caused or loss suffered if the Property and its contents are not left in the same state in which it is found at your Arrival Date. Should the damage effect the Owners rental income the Guest will be responsible for the Owners loss. Guests liability is not limited to the value of the Security Deposit.
4.4 You agree to supervise children, babies, dogs and any adults that require care.
4.5 Any Property Rules provided to you via the Website, shall be incorporated into these Terms and breach of any of the Property Rules will be treated as a breach that entitles us to cancel the contract.
4.6 Charges for damaged or missing linen and towels will be deducted from the Guests Security Deposit.
4.7 All Properties and the surrounding grounds are no smoking and no vaping areas. If it is evident that smoking or vaping has occurred during your Booking, you will be asked to vacate the Property immediately and will be liable for any costs incurred deep cleaning, redecorating, and cancelling all or part of any subsequent bookings if the Property has been rendered uninhabitable.
4.8 Internet access is offered in all Properties, on the basis that it is provided for recreational use only. Neither a minimum speed, unrestricted bandwidth nor uninterrupted provision of access is guaranteed, and we will not be liable for any form of compensation or expenses claimed by you in respect of the provision or quality of internet connectivity.
4.9 Upon your arrival, please notify us of any defects within the first 24 hours. Thereafter you will be deemed to have accepted the condition of the Property.
4.10 If the Property has been booked for 14 days, then a mid-stay refresh to bathrooms and WC’s along with fresh linen is included.
4.11 All belongings and vehicles are left at the Property at your own risk. Please ensure all belongings are removed by the Departure Date as the return of any lost Property cannot be guaranteed and will incur charges.
5. POOL OR HOT TUB FACILITIES
5.1 Guests are responsible for ensuring the correct procedures are followed by their group in the event of an accident or emergency.
5.2 The owner and the companies they engage to provide services at their property reserve the right to restrict access at any time to any part of or the entire swimming pool or hot tub and the areas around them for maintenance or safety reasons; or remove the guest and their group from the swimming pool and/or hot tub area for any breach, or suspected breach of, the applicable code of conduct or the operational instructions.
6.1 Dogs are permitted at some Properties, as per the property description on the Website, and always by prior arrangement only and as per the Property Rules.
6.2 We are not liable for any allergies that are affected as a result of any dogs that have been present in previous occupancy.
7. PRICE AND PAYMENT
7.1 The Booking Price will be set out on the Website, at the time of submitting your Booking Reservation and as detailed in your Booking Confirmation.
7.2 All Payments may be made by Credit/Debit Card, OPAYO, or BACS transfer (please use the Guest surname as the reference on all BACS payments). Cheques are not accepted.
7.3 Where VAT is chargeable, it is included in the sums given. Shore Stays reserve the right to increase / adjust on the price or VAT or any other levy imposed by the government that affects the price of the Holiday. Guests will be notified in writing of this.
7.4 Where your Booking Reservation is more than 6 weeks from the Arrival Date, you must pay a minimum Deposit of 30% of the total value, excluding Security Deposit. The remaining balance of the Booking Price together with the preauthorised Security Deposit must be paid by the Balance Due Date.
7.5 Where your Booking Reservation is made with less than 6 weeks before the Arrival Date, you must pay the full balance of the Booking Price and Security Deposit (if applicable) at the time of making a Booking Reservation.
7.6 We will notify you before the Balance Due Date that payment is due. If payment is not received, we will try and contact you. If we cannot contact you or you do not make any payment due to us by the Balance Due Date for payment, we will treat the non-payment as your cancellation of the Booking and therefore termination of this contract. In these circumstances, your rights to a refund are set out in clause 1011.
7.7 Each Property is inspected following Guest departure. The Security Deposit will be released within 14 days of departure provided there is no loss or damage to the Property or its contents, and it has been left in a reasonable state of cleanliness. Shore Stays reserve the right to withhold, or delay the return of, the Security Deposit if it takes longer for the damage to be assessed.
8. LEGAL RIGHTS AND COMPLAINTS
8.1 As a consumer, you have legal rights in relation to your Booking where it is not provided to you with reasonable skill and care, or if the service provided to you is faulty or not as described.
8.2 If a Guest would like to complain during the Holiday, they should contact the Property Management team in the first instance (the details of whom are in the Property information pack). Failing this, the Guest should contact Shore Stays using the Contact Details.
9. OUR LIABILITY TO YOU
9.1 No party can exclude or limit in any way their liability where it is illegal to do so, and this contract does not seek to exclude or limit any liability which cannot be excluded or limited by law.
9.2 We only supply the Property for domestic and private use. You agree not to use the Property for any commercial, business or re-sale purpose, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
10. YOUR RIGHTS TO AMEND OR CANCEL AND APPLICABLE REFUND
10.1 We recommend that you take an appropriate travel insurance policy before placing your Booking Reservation.
10.2 You may cancel a Booking before the Arrival Date by contacting us using the Contact Details. All cancellations will be subject to the following dependant on the amount of time before the Arrival Date:
10.2.1 If your dates are rebooked, you will be entitled to a refund less a £30 cancellation charge and minus any fee reductions for the new booking.
10.2.2 If you cancel more than 8 weeks before the booking start date we will retain your deposit at the time of Booking.
10.2.3 If you cancel less than 8 weeks before the Booking date we will retain all payments made and you will be liable for any outstanding payments.
10.3 If you depart voluntarily from the Property before the Departure Date, no refund shall be given.
11. OUR RIGHTS TO CANCEL AND APPLICABLE REFUND
11.1 We may cancel the contract for your Booking at any time with immediate effect by giving you written notice if you:
11.1.1 do not pay us when you are supposed to; or
11.1.2 break the contract in any other material way.
12. HOW WE MAY USE YOUR PERSONAL INFORMATION
12.1 We will use the personal information you provide to us to:
12.1.1 provide your Booking;
12.1.2 process your payment for your Booking;
12.1.3 process identity checks where necessary; and,
12.1.4 inform you about similar products or services that we provide, where you have permitted us to. You may stop receiving these at any time by contacting us.
13. OTHER IMPORTANT TERMS
13.1 We may transfer our rights and obligations under these Terms to another individual, but this will not affect your rights or our obligations under these Terms.
13.2 Except for you (the Guest) and us, no other person shall have any rights to enforce any of these Terms.
13.3 These Terms are governed by English law. All parties agree to submit to the exclusive jurisdiction of the English courts.